At Elli Artistry, we want you to love your hand-painted canvas bag and accessories.
If for any reason you’re not completely satisfied with your purchase, please review our return policy below.
Eligibility for Returns:
Returns are accepted within 14 days of the delivery date.
The item must be unused and in its original condition.
Custom or personalized items are non-returnable, unless they arrive damaged or defective.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We’ll be happy to arrange a replacement or issue a full refund, including shipping costs. Please provide photos of the damage or defect.
Return Process:
Contact us at elliknt-at-gmail.com with your order number and reason for return.
Once your return is approved, we’ll provide instructions on how to send the item back to us.
Customers are responsible for return shipping costs unless the item is defective.
Please ensure the item is securely packaged to avoid damage during shipping.
Refunds:
After receiving and inspecting your return, we’ll process your refund within 5-7 business days.
Refunds will be issued to the original payment method.
Exchanges:
We accept exchanges for items of equal value, subject to availability. Please contact us to arrange an exchange.
If you have any questions about our return policy, please don’t hesitate to reach out to us via email or sending a message in our social channels.